UK Mainland Delivery
We offer Express and Standard delivery options. All deliveries are tracked, and you will receive a confirmation email with your tracking number and estimated delivery window on the morning of delivery. Our courier partners include DPD, DHL, and Royal Mail.
Delivery Options
| Service | Details | Cost | Timing |
|---|---|---|---|
| Express delivery | Priority shipping | £12.99 | 3–5 working days |
| Standard delivery | Free on orders £49.99 & over | £4.99 | 5–7 working days |
Delivery to Northern Ireland, Scottish Highlands, and UK islands takes 7–10 working days. Additional charges may apply for these areas.
Large & Heavy Items
Portable air conditioners weighing over 25kg are delivered on a two-person service. Our couriers will carry the item to your room of choice (ground floor only). If you live in a flat without a lift, please contact us before ordering to discuss delivery options.
Tracking Your Order
Once dispatched, you will receive an email with your tracking number. You can track your order directly on the courier's website or through your ArcticBreeze account dashboard. If you have not received your tracking email within 24 hours of dispatch, please check your spam folder or contact our support team.
Delivery Problems
If your delivery is delayed, damaged, or has missing items, please contact us within 48 hours. We will arrange a replacement or refund. Do not refuse a delivery without contacting us first — we can often resolve issues quickly. For damaged goods, please photograph the packaging and product before contacting us.